Reliant Stones (“we”, “us”) values the privacy of our visitors and trade partners on reliant stones.com.au. This policy outlines how we collect and use your data, as well as your rights regarding that information. For any inquiries, please contact us directly.
Scope
This policy applies to all online activities and information shared via our website. It does not apply to information collected offline or through third-party channels. By using our site, you hereby consent to the terms outlined in this Privacy Policy.
Data Collected
We collect personal and professional information when you request quotes, samples, or general inquiries. This may include:
- Contact Details: Name, email address, and phone number.
- Business Information: Company name and physical address.
- Communication Data: Any additional details provided via direct messages or contact forms.
Use of Information
The data we collect is used to support our business operations and provide a better experience for our trade partners, including:
- Processing quotes and managing wholesale orders.
- Communicating service updates and marketing information.
- Analyzing website usage to improve our product offerings and site performance.
- Detecting and preventing fraudulent transactions.
Log Files & Cookies
Reliant Stones follows a standard procedure of using log files. These logs capture non-personal information such as IP addresses, browser types, ISP, timestamps, and referring/exit pages for analytical purposes.
We also use Cookies to store visitor preferences and optimize your experience. You can choose to disable cookies through your individual browser settings, though some site features may be affected.
Third Parties
GDPR & Data Protection Rights
Our advertising or analytics partners (such as Google Analytics) may use cookies or web beacons to track usage patterns. We do not have control over the cookies used by third-party advertisers. We recommend reviewing their respective privacy policies for more detailed information and opt-out instructions.
We want to ensure you are fully aware of your data protection rights. You are entitled to the following:
- The right to access, rectify, or erase your personal data.
- The right to restrict or object to the processing of your data.
- The right to data portability. If you make a request, we have 30 days to respond. Please email us to exercise any of these rights.
Children’s Privacy
Reliant Stones does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe your child has provided this kind of information on our website, please contact us immediately, and we will do our best to promptly remove such records.
At Reliant Stones, we value the trust you place in us when you visit our website or work with our team. This policy explains how we collect, use, and protect your information to provide you with the best possible service.
1. Information We Collect
We collect data to ensure your experience is seamless and professional:
- Provided Directly: When you request a quote, order samples, or make a purchase, we collect contact details (name, email, phone, address), project specifics (stone type, timeline), and necessary financial information for secure processing.
- Collected Automatically: We use cookies and analytics tools to understand site usage, browser type, and location. This helps us optimize our website for your device and preferences.
- Specialized Data: If you apply for a career with us, we collect your resume and work history.
2. How We Use Your Information
We use your data strictly for legitimate business purposes:
- Service Fulfillment: Processing orders, coordinating logistics, and delivering quotes or samples.
- Service Improvement: Analyzing trends to improve our stone collections and website navigation.
- Communication: Sending updates on new arrivals or special offers. You can opt-out of these communications at any time.
- Security & Compliance: Verifying identities, preventing fraud, and meeting Australian legal and tax reporting requirements.
3. Sharing & Disclosure
We do not sell or rent your personal information. We only share data with trusted third parties necessary to run our operations:
- Delivery & Logistics: Couriers and transport partners to ensure your stone reaches your site.
- Service Partners: Secure payment processors and IT support providers.
- Professional Coordination: If your project involves a builder or architect, we may coordinate delivery details with them to ensure project success.
- Legal Requirements: We will only disclose data if required by Australian law or to protect our legal rights.
4. Cookies & Overseas Disclosure
- Cookies: We use cookies to enhance your browsing experience, remember your preferences, and track performance. You may disable these via your browser settings, though some site features may be limited.
- Global Operations: When using cloud services or coordinating specialized imports from international quarries (e.g., Turkey, China, or Europe), we take reasonable steps to ensure your data receives the same level of protection as required by Australian standards.
5. Data Retention & Your Rights
We retain information only as long as necessary for business, warranty, and tax compliance (typically 5–7 years for financial records).
- Disposal: Once no longer needed, data is securely deleted or shredded.
- Your Rights: You have the right to request access to or deletion of your information. Please contact us to manage your preferences.
6. Children’s Privacy
Our services are intended for professional and adult users. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us for immediate removal.
Disclaimer
The information on this site is for general guidance. As natural stone is a product of the earth, variations in color and texture are normal and not defects. We recommend consulting a professional for specific installation advice. Reliant Stones is not liable for errors on this site or results from third-party links.
Contact Us
If you have any questions regarding your privacy, please reach out to us:
- Reliant Corporation Pty Ltd
- Email: sales@reliantstones.com.au
- Phone : 02 7248 5129
Reliant Stones may update this policy; the version published here applies to your usage of our services.