When you place an order or accept a quotation withReliant Stones (Reliant Corporation Pty Ltd), you are entering into a formal business agreement. Because natural stone is a unique, premium material, we ask that you carefully review our standard operating policies below.
1.0 Definitions and Interpretation
1.1 Definitions
In these Terms and Conditions, unless the context otherwise requires, the following definitions shall apply:
"Company" refers to Reliant Corporation Pty Ltd trading as Reliant Stones (ABN - 63 693 100 417), its successors, assigns, employees, and authorized agents.
"Buyer" refers to any commercial entity, corporation, partnership, tradesperson, reseller, contractor, or individual purchaser who places an Order for Goods with the Company, including any agent, site manager, or representative acting on their behalf.
"Goods" refers to all natural stone products, porcelain, pavers, tiles, cobbles, bespoke fabricated stone, installation materials, and ancillary products supplied by the Company to the Buyer.
"Custom Goods" or "Bespoke Orders" refers to Goods that are specifically sourced, cut, fabricated, imported, or manufactured to the Buyer’s unique specifications, including non-standard dimensions, profiles, or finishes.
"Order" refers to any request, purchase order, or instruction from the Buyer to the Company for the supply of Goods.
"Quotation" refers to the formal, written estimation of costs provided by the Company for the supply of specified Goods.
"Site" refers to the reliantstones.com.au website and any associated digital platforms utilized by the Company.
"Delivery Location" refers to the address nominated by the Buyer for the dispatch and receipt of Goods.
1.2 Interpretation
Words importing the singular include the plural and vice versa. References to any statutory provision include any modification, amendment, or re-enactment thereof. The headings in this document are for convenience only and do not affect the interpretation of the clauses herein.
2.0 General Application and Binding Agreement
2.1 Acceptance of Terms
By accessing the Site, requesting a Quotation, or placing an Order with the Company, the Buyer acknowledges that they have read, understood, and irrevocably agreed to be bound by these Terms and Conditions in their entirety.
2.2 Overriding Nature
These Terms and Conditions constitute the entire agreement between the Company and the Buyer. They supersede and extinguish all previous drafts, agreements, arrangements, and understandings. Any terms or conditions originating from the Buyer (including those printed on the Buyer’s purchase orders, sub-contractor agreements, or vendor forms) are expressly rejected and shall not form part of the contract unless explicitly agreed to in writing and signed by an authorized Director of the Company.
2.3 Nature of the Buyer
The Buyer acknowledges that the obligations, limitations of liability, tolerances, and safety mandates contained herein apply uniformly and without prejudice to the legal status or commercial scale of the purchasing entity. The framework operates on the strict presumption that the Buyer possesses the requisite industry knowledge to handle, assess, and install heavy architectural materials.
3.0 Quotations, Pricing, and Orders
3.1 Quotation Validity
The global natural stone market is subject to rapid fluctuations in freight logistics and currency exchange. Consequently, all Quotations provided by the Company in writing are strictly valid for a period of forty-eight (48) hours from the time of issuance. The Company reserves the unilateral right to amend, withdraw, or recalculate Quotations after this period.
3.2 Pricing and Currency
All prices are quoted in Australian Dollars (AUD) and, unless explicitly stated otherwise upon the Quotation, are exclusive of the Goods and Services Tax (GST), delivery charges, crane hire, and site-specific handling fees. The Buyer remains exclusively liable for all applicable taxes, duties, and freight costs associated with the Order.
3.3 Minimum Order Thresholds and Administrative Handling Fees
The Company operates predominantly as a bulk importer and trade wholesaler. The logistical and administrative resources required to process minor orders are disproportionate to the commercial yield. Therefore, any Order possessing a total value of less than $1,000.00 AUD (excluding GST and freight) will automatically incur a mandatory handling and processing fee of $60.00 AUD.
3.4 Order Confirmation
An Order is only deemed accepted by the Company once a formal invoice has been issued and the requisite deposit has been received in cleared funds. The Company reserves the right to decline any Order, in whole or in part, without providing justification, prior to the dispatch of Goods.
4.0 Financial Obligations and Payment Terms
4.1 Deposit Requirements for Standard Inventory
To secure standard inventory and allocate a specific batch or crate of Goods, the Buyer must remit an immediate, non-refundable deposit amounting to 25% of the total Order value. The Company will not hold, reserve, or allocate physical stock without the verifiable receipt of this deposit in cleared funds.
4.2 Custom and Bespoke Orders
For Custom Goods, Bespoke Orders, or direct-import materials specifically procured, cut, or finished for the Buyer, a non-refundable deposit amounting to 50% of the total Order value is required prior to the commencement of fabrication or international shipping. Custom Goods cannot be canceled, altered, or refunded under any circumstances once production, quarrying, or procurement has commenced.
4.3 Final Balance and Cleared Funds
The remaining balance of the Order must be paid in full prior to the dispatch of Goods from the Company’s warehouse or prior to the Buyer collecting the Goods. Under no circumstances will Goods be released, loaded, or shipped until all funds have completely cleared into the Company’s nominated bank account. Remittance advices, screenshots of pending transfers, or third-party guarantees do not constitute cleared funds.
4.4 Payment Methods and Surcharges
Payments may be made via Electronic Funds Transfer (EFT) or accepted major credit cards. The Company reserves the right to apply merchant surcharges to credit card transactions (typically up to 3%) in accordance with prevailing banking costs, which will be communicated at the point of payment. Debit cards and EFT transfers generally do not attract this surcharge.
5.0 Natural Stone Characteristics and Product Tolerances
5.1 Inherent Variations of Natural Products
The Buyer explicitly acknowledges that natural stone—including but not limited to travertine, bluestone, quartzite, marble, granite, and limestone—is a product of nature. As such, inherent variations in color, veining, tonal transition, texture, porosity, and surface characteristics are to be expected, celebrated, and are considered indicative of the material’s authenticity.
5.2 Exclusions from Defects
The presence of naturally occurring quartz lines, fissures, pitting, micro-cracks, efflorescence, oxidation (rust marks), fossils, and picture-framing are intrinsic to natural stone. The Company categorically states that these naturally occurring characteristics do not constitute a defect, flaw, or failure of acceptable quality. No claims, refunds, or exchanges will be entertained based on aesthetic dissatisfaction relating to these natural variations.
5.3 Dimensional Tolerances
Natural stone products are subject to manufacturing, quarrying, and calibration tolerances. The Buyer accepts that variations in the thickness, length, and width of the Goods by a margin of ± 3mm to 8mm are standard within the international stone industry. Installers and tradesmen must anticipate these variations and utilize appropriate blending, bedding, and grading techniques during installation to achieve a cohesive finish.
5.4 Breakage and Wastage Allowance
Due to the brittle, dense, and exceptionally heavy nature of stone, edge chipping, corner fractures, and breakages during international transit, port handling, and local transport are entirely unavoidable. The international stone industry standard dictates that a breakage rate of up to 7% of the total volume is entirely normal and expected.
The Buyer must factor this 7% allowance into their initial Order quantities. The Company will not provide replacements, credits, or refunds for breakages, chips, or fractures falling within this 7% threshold. It is the strict responsibility of the Buyer to accurately calculate and over-order to account for wastage, perimeter cuts, pattern matching, and standard logistical breakages. It is suggested to consider 10-15% wastage while making the purchase.
5.5 Display and Digital Representations
Any samples provided by the Company, or images displayed on the Site, brochures, marketing materials, or social media platforms, are purely indicative. They serve as a general guide and do not guarantee that the supplied Goods will be an exact replica in color, texture, tonality, or format. Natural stone is quarried from different strata over time, meaning batch-to-batch variations are an absolute certainty.
6.0 Warehouse Logistics, Collection, and Storage
6.1 Notice for Warehouse Collection
If the Buyer elects to collect the Goods directly from the Company’s warehouse facilities, a minimum notice period of six (6) hours must be provided to the dispatch and logistics team to allow for the safe staging, strapping, and wrapping of the pallets. Failure to provide this notice will result in the Buyer or their transport agent being turned away or subjected to significant delays for which the Company bears no responsibility.
6.2 Occupational Health and Safety (OHS) During Loading
Goods supplied by the Company are exceptionally heavy, often exceeding 1,000 to 1,500 kilograms per pallet or crate. Due to strict workplace health and safety (OHS) regulations, Company personnel are strictly prohibited from manually lifting or hand-loading Goods into the Buyer’s vehicle. All collections must occur in full crate or pallet increments unless explicitly agreed otherwise.
6.3 Suitability of Vehicles
The Company will only utilize industrial forklifts to load Goods onto approved commercial vehicles (such as open-tray utility vehicles, flatbed trucks, or commercial heavy-duty trailers) that offer unhindered side or rear forklift access. The Company reserves the absolute right to refuse to load any vehicle deemed unsafe, structurally compromised, overloaded, or enclosed (such as passenger SUVs, vans with low roofs, or vehicles lacking proper engineered load restraint points).
6.4 Load Securing and HVNL Compliance
The driver of the collecting vehicle is entirely legally responsible for ensuring the load is safely positioned, balanced, and secured in strict accordance with the Heavy Vehicle National Law (HVNL) and local state traffic regulations. By allowing the Goods to be loaded, the Buyer assumes all risk, liability, and responsibility for any subsequent damage to the vehicle, the Goods, road infrastructure, or third parties during transit.
6.5 Storage Fees and Abandonment
Following the formal notification that an Order is ready for dispatch or collection, the Company will store the fully paid Goods free of charge for a maximum grace period of two (2) weeks. Commencing on the first day of the third week, a mandatory storage fee of $10.00 AUD per pallet, per week (or part thereof) will be automatically levied against the Buyer.
These accumulated storage fees must be paid in cleared funds before the Goods will be released. If Goods remain uncollected for a period exceeding ninety (90) days, the Company reserves the right to deem the Goods abandoned, terminate the contract, retain all deposits and payments to cover administrative, staging, and storage costs, and resell the materials to clear warehouse footprint.
7.0 Delivery by Third-Party Carriers
7.1 Nature of Delivery Services
The Company utilizes independent, third-party logistics and transport companies to facilitate the delivery of Goods. Dates and times provided for delivery are estimates only. The Company is explicitly not liable for any financial losses, delayed site works, contractor downtime, crane hire overruns, or liquidated damages resulting from delayed, rescheduled, or split deliveries.
7.2 Curbside Delivery Protocol
All deliveries orchestrated by the Company are strictly executed as “curbside deliveries”. The transport operator will unload the Goods at the nearest external, safe, flat, and accessible point to the Delivery Location. Delivery vehicles will not enter private driveways, traverse unsealed or muddy roads, cross nature strips, navigate subterranean parking structures, or attempt to place goods inside a structure. The determination of a safe unloading point remains at the absolute and sole discretion of the transport driver.
7.3 Unattended Deliveries
The Buyer, or a designated site representative, must be present at the Delivery Location to visually inspect the Goods, verify pallet quantities, and sign the delivery docket. If the Delivery Location is unattended at the scheduled time of delivery, the Buyer hereby authorizes the transport company to leave the Goods at the site.
In such instances, the Goods are left entirely at the Buyer’s own risk and expense. The Company explicitly waives any liability for theft, weather damage, vehicular impact, or vandalism occurring after an unattended drop-off. If the driver deems it unsafe to leave the Goods unattended, they will be returned to the transport depot, and the Buyer will be liable for all redelivery fees and futile freight charges.
8.0 Risk, Title, and Ownership
8.1 Passing of Risk
The risk of loss, damage, or deterioration of the Goods passes entirely to the Buyer at the exact moment the Goods are loaded onto the Buyer’s nominated transport (in the case of warehouse collection) or the moment the third-party transport company begins unloading the Goods at the Delivery Location.
8.2 Retention of Title
Despite the passing of risk, the legal and equitable title, ownership, and property of the Goods shall not pass to the Buyer until the Company has received absolute cleared funds for the entire Order, including any applicable freight, storage, or handling fees.
8.3 Personal Property Securities Act (PPSA)
Until full payment is realized, the Buyer holds the Goods as a bailee and fiduciary agent for the Company. The Buyer acknowledges that these Terms and Conditions constitute a Security Agreement for the purposes of the Personal Property Securities Act 2009 (Cth) (PPSA) and create a Security Interest in all Goods supplied. The Company reserves the right to register its security interest on the Personal Property Securities Register (PPSR).
9.0 Inspection, Claims, and Return Policy
9.1 The 48-Hour Inspection Window
The Buyer is legally obligated to conduct a thorough visual inspection of the Goods immediately upon arrival at the Delivery Location or upon warehouse collection. The Buyer possesses a strict forty-eight (48) hour window from the time of receipt to report any discrepancies in quantity, incorrect product supply, or damages exceeding the standard 7% breakage allowance.
9.2 Claim Submission Protocol
All claims must be submitted formally in writing to the Company’s designated sales or support email within the 48-hour window. The submission must include detailed descriptions of the issue, the corresponding invoice number, and clear, high-resolution photographic evidence of the Goods as they sit in their original crates, pallets, or packaging. Claims submitted after this 48-hour period, or claims lacking sufficient photographic evidence of the goods in their undisturbed state, will be automatically rejected.
9.3 The Absolute Installation Rule
The industry standard “Installation Constitutes Acceptance” rule applies absolutely. If a perceived defect, color anomaly, unacceptable variation, or size irregularity is discovered, the Buyer or their contractor must stop unpacking immediately.
If the Buyer, their tradesperson, or installer continues to unpack the crates, blends the stone, or proceeds with laying, adhering, cutting, or installing the Goods, the stone is legally deemed to have been unequivocally accepted by the Buyer as fit for purpose. Post-installation, the Buyer permanently forfeits any legal or financial right to make a claim regarding the aesthetic appearance, dimensions, grade, or physical condition of the Goods.
9.4 Restrictions on Returns
The Company is a commercial wholesaler and does not operate on a retail “sale or return” basis. Returns, refunds, or exchanges will not be authorized under any circumstances for:
Change of mind or aesthetic preference post-delivery.
Over-ordering or leftover materials resulting from miscalculations by the Buyer or their contractors.
Custom Goods or Bespoke Orders.
Goods that have been un-crated, moved from their original delivery location, exposed to weather, modified, or partially installed.
9.5 Restocking Fees
In the rare event that the Company’s management formally approves a return in writing (at its absolute discretion), the return will be subject to a punitive 25% restocking fee. This fee is subject to a minimum charge of $300.00 to $350.00 AUD to cover heavy lifting logistics, forklift operation, and administrative processing.
The Buyer is entirely responsible for arranging and financing the return freight of the Goods to the Company’s warehouse. The Goods must arrive in a resalable, pristine, original condition, strapped in their original crates. Any damage sustained during the return transit will be deducted from the eligible refund amount.
10.0 Installation, Care, and Maintenance
10.1 Post-Installation Maintenance
Natural stone requires diligent, ongoing maintenance. The Buyer is responsible for ensuring that the Goods are properly cleaned, sealed, and maintained in accordance with the highest Australian industry standards. This includes the application of premium, penetrating stone sealers suitable for the specific mineralogical makeup and porosity of the stone.
10.2 Prohibition of Acidic Cleaners
The Buyer must ensure that no hydrochloric acid, muriatic acid, bleach, ammonia, or harsh industrial chemicals are used on the natural stone. The application of acid-based cleaners will cause immediate, irreversible etching, burning, and permanent structural damage to the surface of the stone. Any evidence of chemical or acid burn will immediately void any overarching warranties or guarantees.
10.3 Adhesives, Substrates, and Environmental Factors
The Buyer is responsible for ensuring that all substrates are structurally sound, fully cured, properly graded, and appropriately waterproofed. The Company bears zero liability for the failure of adhesives, grouts, or the delamination/cracking of stone due to ground movement, thermal expansion, moisture ingress, salt attack, extreme environmental exposure, or the use of incompatible fixing materials.
11.0 Occupational Health and Safety: Crystalline Silica Dust
11.1 Acknowledgment of Hazard
The Buyer explicitly acknowledges that natural stone products, porcelain, and engineered materials contain varying levels of crystalline silica. The mechanical cutting, grinding, drilling, or polishing of these materials generates respirable crystalline silica dust, which is a severe health hazard known to cause silicosis, severe respiratory diseases, and fatal lung conditions.
11.2 Shift of Liability
The Buyer, and the tradespersons, sub-contractors, or installers hired by the Buyer, assume absolute and total responsibility for the safe handling, cutting, and fabrication of the Goods.
11.3 Mandatory Safety Protocols
The Buyer warrants that any cutting, dry-milling, or manipulation of the Goods will be executed in strict compliance with all relevant state and federal Occupational Health and Safety laws (including, but not limited to, WorkSafe Victoria regulations and Safe Work Australia codes of practice). This includes the mandatory use of continuous wet-cutting techniques, on-tool water suppression, adequate industrial ventilation systems, and the utilization of certified P2/N95 or half-face respiratory protection gear. The Company bears zero liability for any injury, illness, or fatality resulting from the Buyer’s failure to implement lawful and safe silica dust suppression methods.
12.0 Website Terms of Use and Intellectual Property
12.1 Intellectual Property Rights
All content, design, text, logos, graphics, CAD drawings, installation guides, technical data sheets, and media featured on the Site are the exclusive intellectual property of the Company and are protected by Australian and international copyright laws. The Buyer is granted a limited, revocable, non-exclusive, non-transferable license to access the Site for the sole purpose of evaluating and purchasing Goods.
12.2 Prohibited Conduct
The Buyer must not reproduce, duplicate, copy, sell, resell, reverse-engineer, mirror, or exploit any portion of the Site, its content, or its proprietary data without express written permission from the Company. The utilization of data mining, scraping tools, or the transmission of malware, worms, or destructive code to the Site is strictly prohibited and will result in immediate termination of access and potential civil prosecution.
12.3 Website Disclaimers
While the Company attempts to ensure the accuracy of the information provided on the Site, all content is provided “as is” and for general informational purposes only, and does not constitute professional construction or engineering advice. The Company does not warrant that the Site will be error-free, uninterrupted, or entirely free of viruses.
13.0 Privacy Policy and Data Handling
13.1 Collection of Information
By engaging with the Company, accessing the Site, or placing an Order, the Buyer consents to the collection, use, and storage of personal and corporate data. This data includes, but is not limited to, contact details, site addresses, financial transaction data, IP addresses, browsing behavior, and communications.
13.2 Purpose of Data Use
The Company collects this information strictly for the purposes of facilitating transactions, organizing logistics, enforcing the terms of the contract, managing warranties, improving Site functionality through analytics, and complying with Australian taxation and legal reporting obligations.
13.3 Marketing and Third-Party Sharing
The Company may utilize the Buyer’s contact information to transmit administrative notices or promotional material regarding new inventory, price changes, or trade events. The Buyer may opt-out of marketing communications at any time. The Company does not sell personal data. Information is only shared with trusted third parties (such as freight carriers, payment gateways, professional advisors, and legal authorities) to the extent necessary to fulfill the Order and operate the business securely.
14.0 Limitation of Liability and Australian Consumer Law
14.1 Australian Consumer Law (ACL)
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any statutory rights or guarantees granted to the Buyer under the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law, which cannot be legally excluded.
14.2 Limitation of Damages
To the absolute maximum extent permitted by law, the Company’s liability for any defect, failure, or breach of statutory guarantee is strictly limited, at the Company’s sole discretion, to:
The replacement of the defective Goods;
The supply of equivalent Goods; or
The refund of the original purchase price paid for the specific defective Goods.
14.3 Exclusion of Consequential Loss
The Company shall under no circumstances be liable to the Buyer, their clients, principal contractors, or any third party for any indirect, incidental, consequential, special, or punitive damages. This absolute exclusion specifically includes, but is not limited to, loss of profits, loss of revenue, loss of business opportunity, project delays, crane hire costs, scaffolding retention, contractor downtime, liquidated damages applied by developers, or the cost of removing and reinstalling defective materials.
15.0 Force Majeure
15.1 Relief from Obligations
The Company shall not be deemed to be in breach of these Terms and Conditions, nor liable for any failure or delay in the performance of its obligations, if such delay or failure arises from events, circumstances, or causes beyond its reasonable control.
15.2 Force Majeure Events
Such events include, but are not limited to: acts of God, extreme weather events, natural disasters, global pandemics, epidemics, government mandates or lockdowns, international shipping delays, port congestions, strikes, lockouts, industrial disputes, supply chain blockages, raw material shortages, customs seizures, acts of war, terrorism, or systemic telecommunication failures. In the event of a Force Majeure, the Company reserves the right to suspend deliveries or cancel Orders without incurring liability.
16.0 Default and Termination
16.1 Company’s Right to Terminate
The Company reserves the right to immediately terminate the contract, suspend all future deliveries, and demand immediate payment of all outstanding monies if the Buyer:
Fails to pay any amount by the due date;
Breaches any material provision of these Terms and Conditions;
Becomes insolvent, enters into administration, liquidation, bankruptcy, or makes an arrangement with creditors; or
Engages in illegal, fraudulent, or abusive conduct toward Company staff.
16.2 Repossession of Goods
If the Buyer defaults on payment and the Goods are still identifiable, uninstalled, and accessible, the Company retains the irrevocable right to enter the Buyer’s premises or the Delivery Location, without notice or liability for trespass, to reclaim and repossess the Goods up to the value of the outstanding debt.
17.0 General Provisions
17.1 Severability
If any clause, or part of a clause, within these Terms and Conditions is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that specific clause shall be severed from the document. The remaining clauses shall remain in full force and effect, continuing to bind both parties.
17.2 Waiver
The failure, delay, or relaxation by the Company in enforcing any right, power, or provision under these Terms and Conditions shall not operate as a waiver of that right, nor shall it preclude the Company from enforcing that right strictly in the future.
17.3 Governing Law and Jurisdiction
This agreement, and any dispute or claim arising out of or in connection with it, shall be officially governed by and construed in accordance with the laws of the State of Victoria, Australia. The Buyer irrevocably submits to the exclusive jurisdiction of the courts of Victoria for the resolution of any legal proceedings.